Buyer Help Centre

Featured articles

• How do I register for an auction?
• I've won the auction. What happens next?
• How to Bid in a Timed Auction

Bidding

• Bidding Increments
• What is a maximum bid?
• Why is the auction end time extending?
• How to Bid in a Timed Auction
• How to Bid in a Live Stream Auction
• How to Bid in an In-person Auction
• What is Absentee Bidding?
• What is Telephone Bidding?
• View all articles in “Bidding”

Account

• How do I register for an auction?
• How do I reset my account password?
• Why aren't the images loading on the website?
• What browsers does The Auction Collective support?
• How to upload Photo ID
• How to provide Proof of Funds

Checkout & Shipping

• I've won the auction. What happens next?
• Is there a buyer's premium?
• Can I collect my artwork in person?
• How do I pay for shipping?